World Usability Day 2022 Schedule

World Usability Day 2022
Our Health

Thursday, November 10, 2022
9:00am - 4:00pm

From UXPA International's Description of World Usability Day 2022:

In our theme “Our Health,” we look to explore systems that provide healthcare in all its many forms such as telehealth, electronic health records, healthcare products and other digital health related solutions. This theme will help us explore timely and important issues such as electronic health records, access to treatment, telemedicine, systems for mental health, exercise and nutrition. In addition, Our Health includes health problems related to environmental issues such as air and water pollution impact on health.

Global healthcare is the key to our survival. On every level, health is critical. These days, most of our conversations start with a discussion of health, “how are you?” and it ends with a good wish to “be well”. Our concern for health goes beyond our own bodies to our planet, which also must be healthy and stable for our survival. World Health Organization WHO states that air pollution is a public health emergency.

Global Health and Well-being is included in the United Nations 17 Sustainable Goals.

HCI/UX can have a positive impact specifically in areas 3.5 – 3.7, (See Appendix of the UN SG for details) as these areas would benefit from a user-centered approach to design research. For example, the number of deaths and injuries from road traffic accidents would strongly benefit from user-centered approaches to design and development. Even in developing countries where resources are scarce, a user-centered development approach would prove to be more efficient since one of the goals would be to reduce human error for everyday people to minimize negative impacts. HCI and UX research could help prioritize the many issues, provide more strategic roadmaps for key decision makers.

Our Health is our theme because without our health and the health of our planet, we have no humanity, no nature, and no survival. Air pollution and climate change have a severe impact on our health. Our technology can be developed to help or hurt.

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This year we are holding a full-day event, online via Zoom. We are offering an evening, in-person Happy Hour as part of registration also!

Registrants can attend all or some of the presentations, and you will get access to recordings of the full day's activities and slides afterwards.

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Speakers and Sessions

9:00am - 10:00am

KEYNOTE: Emerging Trends in Medical UX

Lyle Kantrovich
Director of User Experience

Optum

Lyle currently serves as Director of User Experience at Optum, part of UnitedHealth Group where he leads teams that help people live healthier lives and help make the health system work better for everyone. Lyle has designed and researched interactive products for over 20 years in at least a dozen industries. His work in health related industries includes health insurance, electronic medical records, medical devices, pharmaceuticals, health savings accounts, and in-home therapies.

Lyle has taught about UX for many years and leads the College of Experience Design at Optum, which teaches thousands of learners each year about design, accessibility and research. While at Optum, he has helped grow, transform, and mature an enterprise design team. He enjoys coaching leaders and teams to do their best work by involving users in design and product development processes.

He talks on many UX related topics including information architecture, prototyping, career paths, consulting, research methods, and metrics.

10:15am - 11:00am

FHIRing Up Healthcare: Data Standards Making Innovation Possible

Aaron Nathan
Researcher
Quest Diagnostics

Imagine the things you could design to improve care if data from every hospital and doctor was easily transferrable because it was all stored and recorded the same way? At the beginning of this century CMS told care organizations their data would need to be compliant with FHIR standards or they would start paying less for services. Now care organizations are demanding compliance from their health record providers and the rules for interoperability are becoming more strict. Soon a physician won't have to pour through suitcases of PDFs of past medical records to get a reliable health history. Soon patients won't have to call every doctor they have been to in the last 10 years to figure out if they need a tetanus booster or already had it. Patients, providers, and innovators like us are gaining access to decades of RELIABLE patient data. This presentation will talk about the state of the art of patient data use, how far we are from true transparency of patient data, and some of the possibilities for a better healthcare experience to come.

11:15am - 12:00pm

Designing For a Healthier Future

Anaïs Wittrock-Roske

Current: Sr. UX Designer, Optum

Past: Sports Medicine Nurse, Park Nicollet Health Services

How can we use neuromarketing strategies, evidenced based design approach to improve the lives of our users/patients. How can we as creatives use today's conflicts in order to propel innovation and root-cause solutions of tomorrow? Ex: guided flows / experiences using neuromarketing techniques that promote healthier outcomes via primary prevention. Instead of patch-work solutions, focus on innovation and advocate for this to your team.

12:30pm - 1:30pm

Panel Discussion: Digital public health at the scale of government

Mathias Rechtzigel (moderator)
User Experience Lead
Medtronic

Aayat Ali
User Experience Designer
Digital Service at CMS

Amy Behrens
Content Strategist
Digital Service at CMS

Melissa Eggleston
User Experience Researcher
Digital Service at CMS

In this discussion we’ll hear from four designers working within an organization that supports over 181 million people living in America in getting the health care (and insurance) they need. Ensuring that the design of our social safety nets include human-centered design at their core, this often means doing small but meaningful things that set up later work to be more equitable and sustainable.

We'll chat about:

Approaching government public health projects as a Digital Service team.
Working on cross-agencies initiatives that increase access to mental health and/or substance use disorder treatment.
Advocating for human-centered design and trauma-informed user research with our partners.
Creating the capacity within the government to include those with disabilities in our research.
These efforts strive to create kinder experiences with the government for all people.

We'll also chat about working within the government! We all currently work within the Digital Service at the Centers for Medicare & Medicaid Services, but often support cross-agencies and country wide initiatives such as the new rollout for the 988 Suicide & Crisis Lifeline.

1:45pm - 2:30pm

I'm An Occupational Therapist and a UX Design Researcher: Why I Pivoted My Career

Rachel Maloney
Current: UX Design Researcher, Xcel Energy
Former: Occupational Therapist, UC Health

I was an occupational therapist for 4 years when I discovered the field of UX research and design. I identified overlapping and parallel theories and principles between OT and UX and leveraged this to make the transition into UX. It turns out, I use my OT skills every day as a UX design researcher and find my OT education and experience more valuable than ever. I believe that there is a lot that UX can learn from OT and vice versa, namely, designing for a user’s more internal and vulnerable mental experience and striving for empowerment. I’d love for other occupational therapists to make the same transition so that ultimately both fields can be elevated.

2:45pm - 3:30pm

Digital Encounters in the Physical Environment: Designing Across Abilities

Page Whitmore
Product Designer, Digital Heath, Boston Scientific

I’m a behavioral/design researcher and experience strategist with an aesthetic eye, and a systems-minded macro thinker. I leverage my visual art background to tell stories about people and data. An empath at heart, I delight in helping organizations keep positive human experience at the center of customer experience through ongoing innovation efforts.

Thank you to the World Usability Day 2022 sponsors!