User Experience Professionals Association - Minnesota Chapter

World Usability Day 2020
Human-Centered AI / Human-Centered Technology

Thursday, November 12, 2020
9:00am - 3:30pm

Register Today

In this year’s theme, Human-Centered AI, we seek to explore design systems that are both highly automated and also allow a great degree of user control, to result in expanded human capabilities. If we can design AI experiences which are “reliable, trusted, and safe”, we can dramatically enhance human performance in the coming decade.

Over the last two decades computers have advanced a human’s ability to perform work, helped to ensure safety, and in some cases, have drastically lightened workloads. Interest in AI’s capabilities to expand human performance even further continues to increase. However, there is an accompanying fear that humans will lose control of the technology they create. 

As UX practitioners, how do we harness the power of AI technologies, while staying true to our mission of keeping the user at the center of our experiences?

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This year we are holding a full-day event, online via Webinar.

Registrants can attend all or some of the presentations, and they will get access to recordings of the full day's activities and slides afterwards.

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Speakers and Sessions

9:00am - 10:00am

KEYNOTE - When Users Give You Lemons: Putting Users Back on the Happy Path

Esther Horowitz
Conversational UX Design Lead
Optum Technology

Nina Chavda
Senior UX Designer
Optum Technology

Turning Conversational Errors Around
As computer interfaces start to be our conversational partners, the ideal experience mimics a human-like interaction – talking and asking questions using natural language. However, as with any new design framework, challenges arise when users stray from the “happy path.” In this keynote, Nina and Esther discuss the relationship between human-to-human and human-to-computer interactions and why designing for the “error state” can make a conversational AI system seem more human than robot.

10:15am - 11:15am

Smart Buildings: Is It Safe to Return to Work? 

Anna Prisacari
Sr. User Experience Design Researcher
Honeywell User Experience (HUE)

The big question today is how businesses can safely bring back their employees and customers. Join this session to learn what is a smart building and how Honeywell applies UX design and research to keep buildings and its occupants safe and comfortable today and in the future. 

11:30am - 12:30pm

Voice-Driven Virtual Assistants

Andrew Schall
Senior Director Of User Experience
Modernizing Medicine

Virtual assistants are still in their infancy, but UX designers in the healthcare sector are investigating this technology to improve the user experience of Electronic Health Record (EHR) systems and reduce physician burnout. Doctors are seeking new ways to optimize their productivity while not losing the connection with their patients. Our team has been investigating voice-driven user interfaces as a way to supplement, and possibly someday replace the need for traditional user interfaces. This presentation will share our user-centered design process to create a proof of concept for a Virtual Medical Assistant.

1:00pm - 2:00pm

Smarter Care, Everywhere

Brad Lohrding
User Experience Lead

Smarter Care will focus on chronic conditions such as diabetes and heart disease - and how mobile applications can help fill information gaps. Currently, issues are arising for patient care with not enough clinicians, and increased data from patient devices. AI can help engage patients in their own care to improve outcomes, and support clinicians so they can provide better care.

2:15pm - 3:15pm

What's your Privacy Worth?

BJ Yurkovich
Technical Specialist, Strategist

The Security of Connected Things
BJ will be talking about "What is the Internet of Things (IoT)?", and the implications of security and privacy on IoT. Usability is always a factor when making experiences secure, and we will take a look at case studies that highlight issues of UX and privacy related to this technology.

Thursday, November 12, 2020
9:00am - 3:30pm

Register Today

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