May Event: Design and Innovation: The Human Perspective

  • 09 May 2013
  • 6:30 PM - 8:30 PM
  • UnitedHealth in Minnetonka


  • Includes cost of event as needed
  • Includes cost of event as needed. May ask for proof of student status.

Registration is closed

Join us Thursday, May 9th, to hear Ryan Armbruster discuss the interrelationship between design and innovation and the role that service design plays.


Design and Innovation. By themselves, two words that are very broad and generally misunderstood. Moving these forward within organizations is partly about understanding each of them, and also how they rely on each other for success. In this presentation, Ryan will share frameworks for explaining and understanding this interrelationship which has been effective at helping leaders grasp and pursue design and innovation effectively within their organizations. In addition, he will share recent examples of how UnitedHealth Group, one of the largest and most diversified companies in the healthcare industry, is applying service design to enable more successful innovation.


- Meet and greet with refreshments: 6:30 - 7:00 PM
- Presentation with Q&A: 7:00 - 8:30 PM
UnitedHealth Group
Minnetonka, MN
About the Speaker
Ryan Armbruster is a passionate advocate for needs-based innovation that employs human-centered design methods. From his role as creator and director of Mayo Clinic's SPARC Design Lab, a ground-breaking center for innovation in healthcare services, to his current position as VP, Innovation Competency at UnitedHealth Group, Ryan is showing that meaningful innovation can be enabled by a deep understanding of unmet and unarticulated human needs. Currently, Ryan is focused on building new competencies that enhance UnitedHealth Group’s ability to innovate and deliver value to its members and customers. Ryan’s pioneering experiences in service design and innovation have provided him with deep insights on how to build new organizational competencies that deliver value, and he is a talented advisor, speaker and educator on this topic. This includes working with national organizations, speaking at prominent national forums, authoring articles and developing and teaching graduate-level courses and executive sessions.
Ryan holds a MHA degree from the University of Minnesota with an emphasis on New Product Design and Business Development. In addition, he currently teaches both graduate and executive courses on innovation at the University of Minnesota.
About UnitedHealth Group
UnitedHealth Group is a diversified health and well-being company dedicated to helping people live healthier lives and making health care work better. With headquarters in Minnetonka Minnesota, UnitedHealth Group offers a broad spectrum of products and services through two business platforms: UnitedHealthcare, which provides health care coverage and benefits services; and Optum, which provides information and technology-enabled health services. Through its businesses, UnitedHealth Group serves more than 80 million people worldwide. For more information, visit UnitedHealth Group at

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