User Experience Professionals Association - Minnesota Chapter

January Event: What Does It Take To Create a Great Customer Experience?

  • 14 Jan 2021
  • 6:00 PM - 7:30 PM
  • Online - Zoom Webinar
  • 398



January Event

What Does It Take To Create a Great Customer Experience?

Reaching your target customers and delivering experiences that delight requires more than a flashy website and a slick app.

Customers and employees need to see themselves in your business; in your products and services. Improve your understanding of what drives both customers and the employees who serve them and you’ll find much better engagement all around.

In this interactive session, we will:

  • discuss how to approach this work using change enablement and UX practices
  • share tactics that will help you lay the foundation
  • provide space for trying them out in real-time.

Bring your questions and current customer experience concerns. We will use them as input to illustrate - not just talk about - this approach in action.

Schedule: 6:00 pm - 7:30pm

Location: Zoom Webinar


Kasey Ross is a Change Strategist at Clockwork. She has more than a decade of experience supporting individuals and companies through business transformations, organizational development, and technology changes. She draws on behavioral science, community engagement and user experience approaches, along with traditional change management techniques, to deliver creative solutions to clients.

Danielle Miller is an Experience Strategist at Clockwork. She helps clients in a variety of industries create actionable website and marketing strategies and design human-centered experiences. She enjoys guiding teams through the journey of blending user needs with business objectives and leveraging user research to craft the best solutions.

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