Overcoming the Challenges of Designing UX at Scale

  • 08 Mar 2018
  • 6:30 PM - 8:00 PM
  • 7601 Penn Ave S, Richfield, MN 55423
  • 35


Registration is closed

Enter the Best Buy Headquarters through the Visitor's Entrance. Then go to the Security desk to check-in with Picture ID. 

Designing the user experience of a mobile app or website is one thing. Designing user experiences for one of the nation's top retailers is another thing entirely. When designing experiences at this scale, there are a number of challenges. First, there is the sheer number of people that they serve. The bestbuy.com website alone gets over 4 million visits per day! Then, there is the number of experiences that need to be designed, from the website and mobile apps that consumers use to the back-end tools that Blue Shirts and Geek Squad agents rely on.

Learn about how Best Buy is dealing with these challenges at our March event! You'll hear all the details from a panel of UX practitioners from across the Best Buy organization, moderated by VP of Customer Experience, Stacey Langer. We'll discuss challenges such as:

  • Keeping design consistent across multiple teams
  • Integrating research into a fast-paced, agile development process
  • Communicating effectively with developers, from co-located to offshore
  • Growing the team in a tight talent market
  • Ensuring that user needs feed into business strategy

Join us in March for a panel discussion at Best Buy!

NOTE: Picture IDs will be required by Best Buy Security. 

Be sure to arrive early to check in with Best Buy Security.

Online registration is required for this event. No walk-ins.


6:00 - 6:30: Security Check-in

6:30 - 7:00: Networking and Appetizers

7:00 - 8:00: Speaker Presentation

Panelist Bios

Stacey Langer, VP of Customer Experience at Best Buy, has been with Best Buy for over 15 years in a variety of roles. Prior to her current role, Stacey spent some time outside of Best Buy, working for Mayo Clinic and the U.S. Digital Service at the White House.  

Katharine Palmer, Assoc. UX Manager, Retail & Services UX at Best Buy, has been at Best Buy for the last 2 years working on Order Management and Point of Sale systems. She loves collaborating with people who are energized about deploying work that solves user needs.

Mark McKay, UX Manager, Best Buy, has 22 years of experience in design, with focuses in A/B testing, content management and UX Design. He loves leading teams focused on working together to make digital experiences easy for people to use.

Fred Beecher, Sr. Manager of Experience Design Operations at Best Buy, is a long-time contributor and leader in the UX community, known primarily for his innovative work on design process, prototyping, and design education.

Angie Boese, UX Research Manager at Best Buy, joined the Best Buy UX team over a year ago to grow UX Research as a function and improve Best Buy’s overall customer experience. Her roles have spanned across multiple industries: customer service, research, product development, process improvement, and people development

Dave Kover, Sr. UX Designer, Mobile Apps at Best Buy, has spent the past 8 years focused on mobile-first experiences. He is currently leading efforts to evolve the design system for the mobile apps team at Best Buy..


Best Buy
7601 Penn Ave S, Richfield, MN 55423

If you need assistance finding the location or getting in the door the day of the event, please call: (612)524-8092

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